Service guarantee
Full service:
Shandong Gaotang Qilu Hydraulic Machinery Co., Ltd. has established a complete service system to meet the needs of customers through continuous efforts and cooperation with the majority of users, taking full account of the interests of customers. The service system of Qilu hydraulic machinery truly provides technical support for troubleshooting, equipment maintenance, etc., and also includes providing you with a full set of technical solutions (from planning, design to equipment supply, and brick factory production) to teach you relevant technical knowledge, so as to improve your production capacity and help you get better market returns.
Qilu Hydraulic always regards customers as food and clothing parents. Customers are the basis of Qilu Hydraulic's existence, survival and value. Qilu Hydraulic always insists on customer first and always considers problems from the customer's perspective.
Service concept:
--Really achieve customer satisfaction
We have a customer-centric work style, strengthen service awareness and service skills, and win customer satisfaction with high-quality and fast services.
--Effective services should be provided to continuously improve the service content and pursue specialization, standardization and diversification of services. Focus on active service and personalized service, create high-quality service quality, and meet various customer needs.
--Strong technical support
Provide customers with perfect pre-sales technical support and after-sales technical support to help customers improve their capabilities.
Pre sales technical support:
Provide the new brick factory with detailed application technology and applicable models of products, conduct preliminary and construction design, and analyze cost accounting and market prospects for customers.
Qilu Hydraulic Machinery provides "three guarantees" service for its products and carries out lifelong maintenance for its products; If the warranty period is exceeded, provide paid services and charge maintenance costs appropriately.
Qilu Hydraulic Machinery provides customers with equipment installation and commissioning, technical guidance, technical personnel training and other related services.
After sales service commitment:
Provide all-round services before, during and after sales to solve customers' problems.
Establish a 24-hour technical consultation hotline to provide timely services to users.
A customer data center was established to significantly improve the level of technical services and provide convenient service information for enterprises.
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Before the customer purchases the machine, the company sends engineers and technicians to the user's site for free to plan the site and design the best process and scheme for the user; After the purchase, special after-sales service personnel will be assigned free of charge to guide the installation and commissioning of the customer at the site, assist the customer in planning and managing the equipment until the customer is satisfied. The company not only has a highly skilled and experienced after-sales team, but also closely follows the trend of Generation E, creating a pioneer in peer e-commerce, and implementing Internet sales and tracking operation services.
Pre Sales:
(1) Selection of equipment model.
(2) Design and manufacture products according to customers' special requirements.
(3) Train technicians for customers.
(4) The company sends engineers and technicians to the user's site for free to plan the site and design the best process and scheme for the user.
In sale:
(1) Product acceptance.
(2) Assist the client to prepare the construction scheme.
After sales:
(1) Assign special after-sales service personnel free of charge to guide customers in installation and commissioning on site.
(2) Equipment installation and commissioning.
(3) Train operators on site.
(4) After the installation of the complete set of equipment, full-time technicians shall be left to assist the customer in on-site production for free until the customer is satisfied.