Service guarantee

　　Full range of services:

Shandong Gaotang Qilu Hydraulic Machinery Co., Ltd. has established a set of perfect service system to meet the needs of customers through continuous efforts and the cooperation of the majority of users, fully considering the interests of customers. The service system of Qilu hydraulic machinery truly provides technical support for troubleshooting, equipment maintenance, etc. at the same time, it includes providing you with a full set of technical solutions (from planning, design to equipment supply, brick factory production), imparting relevant technical knowledge to you, so as to improve your production capacity and help you better obtain market returns.

Qilu hydraulic always regard customers as food and clothing parents, customers are the fundamental existence of Qilu hydraulic, the basis of survival and the embodiment of the value. Qilu hydraulic always adhere to the customer first, always standing in the customer's point of view to consider the problem.

　　Service concept:

-- Really achieve customer satisfaction

Have a customer-centered work style, strengthen service awareness and service skills, and win customer satisfaction with high-quality and fast service.

-- To achieve effective service and constantly improve the service content, the pursuit of service specialization, standardization and diversification. Focus on active service and personalized service, to create high-quality service quality, to meet a variety of customer needs.

-Strong technical support

To provide customers with perfect pre-sales technical support, after-sales technical support, to help customers improve their ability.

　　Pre-Sales Technical Support:

For the new brick factory to provide detailed product use technology, applicable models, preliminary and construction design, for customers to analyze cost accounting and market prospects.

Qilu hydraulic machinery provides "three guarantees" service for products, and carries out life-long maintenance for products; beyond the warranty period, it provides paid services and charges maintenance costs appropriately.

Qilu hydraulic machinery to provide customers with equipment installation and commissioning, technical guidance, technical personnel training and other related services.

　　After-sales service commitment:

Provide a full range of services before, during and after sales to resolve customer problems.

Establish a 24-hour technical consultation hotline to provide users with services in a timely manner.

The establishment of customer data center, greatly improve the level of technical services, for the majority of enterprises to provide convenient service information.

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----- Select Qilu Non-Burning Brick Machine--------

Before the customer purchases the machine, the company will send engineering and technical personnel to the user site free of charge to plan the site and design the best process and scheme for the user. After purchasing the machine, special after-sales service personnel will be assigned free of charge to arrive at the site to guide the customer's installation and debugging, assist the customer in planning and managing the equipment until the user is satisfied. The company not only has a skilled and experienced after-sales team, but also keeps up with the trend of E-generation, pioneering peer e-commerce, and implements Internet sales and tracking operation services.

Pre-sales:

(1) Selection of equipment model.

(2) According to the special requirements of customers, design and manufacture products.

(3) Training technicians for customers.

(4) The company sends engineering and technical personnel to the user site free of charge to plan the site and design the best process and scheme for the user.

In Sale:

(1) Acceptance of products.

(2) to assist customers to develop construction plans.

After sales:

(1) Assign special after-sales service personnel free of charge to arrive at the site to guide customers to install and debug.

(2) Equipment installation and commissioning.

(3) On-site training of operators.

(4) After the complete set of equipment is installed, leave full-time technical personnel to assist customers in on-site production free of charge until the user is satisfied.